Refund policy

Last updated: October 17, 2026
We want you to be happy with your MORCHEW purchase. This policy explains how returns, refunds, and cancellations work.
Returns
Returns are accepted within 30 days of delivery for products that are unopened, unused, and in their original packaging.
Opened or used skincare products cannot be returned.
How to Start a Return
Email us at support@morchewskin.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the address to send your items to. Please don't send items back without contacting us first.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will work with you to provide a replacement or refund when appropriate.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the refund to your account.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Pre-Order Cancellations
You may cancel a pre-order for a full refund at any time before it ships by emailing support@morchewskin.com with your order number. If your pre-order is delayed past its expected ship date, we'll notify you and you may cancel for a full refund.
Questions
Contact us at support@morchewskin.com.